Specialty Retail

Use simplified front-line store communications to save between 3% and 8% of annual payroll costs, due to employee turnover and wasted time, grow store sales by up to 20%, and be fully deployed and onboarded in under a week.

Rodio is priced specifically for front-line focused organizations

You can get transparent Rodio Platform Pricing right now

Learn how Simplified Workforce Communications can Deliver these Results for You

Rodio for Specialty Retail

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We will use this information to determine if we can help. We will also be able to provide you with a quote and email you a downloadable version of our training and assets.

our growing community

Rodio at Work for Retail

Users to Date

~35k

Messages to Date

~10M

Bulletins to Date

~30k

Active Channels

~92k

Uptime

99.99%

Reviews (~1,200)

Avg First Pass Acknowledgment

>80%

Avg Interactions Per Shift (8hr)

>5

Case Studies

Frontline Impact 

5,000 Employee, 1,500+ Location Wireless Retail Store-in-Store Operation

BEFORE STATE

  • Dozens of “friends and family” messaging applications deployed by local managers due to lack of unified communication platform
  • Inability to drive top-down messaging and action
  • Frustration and confusion on the front-line; uncontrolled misinformation and liability for the company

AFTER STATE

  • Single communication platform from top executives to store associates
  • Shared awareness and visibility of goals and performance
  • Continually improving store sales

“The… results are in, and [we] are seeing higher engagement levels and positive performance results by employing a newer and better way to communicate with [our] teams (Rodio)”

VP of Innovation and New Services

250 Employee Wireless Retail Chain

BEFORE STATE

  • No front-line communication ability for corporate to reach store staff

AFTER STATE

  • Transformed store culture to one of constant awareness, customer service and shared best practices and accomplishments

“We have been using Rodio to encourage team collaboration across our entire organization to troubleshoot customer questions and share important information. Rodio has allowed our leaders to communicate best practices, keep employees engaged, be updated on our latest training, and celebrate accomplishments. Rodio has become our one stop shop for information.”

Manager of Omnichannel Operations

Disaster Communications to Retail Employees during Severe Weather Conditions

BEFORE STATE

  • Labor intensive manual data collection to accurately target high-impact crisis communications during a natural disaster
  • Inability to know communications received acknowledged at time of need

AFTER STATE

  • Leverage powerful Rodio organization attributes with enterprise location and assignment data and external weather services data
  • Communication targeting adjusted dynamically as conditions change
  • Receive acknowledgments in real-time to every announcement

“Rodio changed the game for emergency communications. Having one place to admin multiple layers of content targeting attributes lets us proactively plan and prepare employees during crises. What took three days of manual work and had poor and unclear results has been reduced to an hour and we get instant and complete confirmation that we reached our people successfully.”

Store Operations 

8,000 Employee Retail Services Company Serving 35+ Brands and Retailers Across 30,000+ Locations, Annually

BEFORE STATE

  • Fragmented and complicated systems and completely isolated field teams

AFTER STATE

  • Unified and custom branded employee engagement platform with consistent “4+ out of 5 star” ratings from field
  • > 80% first pass acknowledgement of top-down communications across the entire organization

“We needed to engage our people... and previously we used different technologies to do so... To remain best in class at what we do, we needed to address how to better engage our team members. We needed a solution that simplified their lives and made working for us easier and more productive; a cleaner way to engage them via... their preferred method of communication.”

– EVP Retail Services Business

550 Employee Wireless Retailer and Virtual Retail Management Services Providers, Annually

BEFORE STATE

  • Using “GroupMe” to stay connected with store teams
  • Administrative nightmare
  • Impossible to keep the right people in the right channels
  • Impossible to get top-down announcements read, acknowledged and acted on

AFTER STATE

  • Accurate and timely onboarding to platform
  • Integration of video and store sales reporting for unified “rallies”
  • Constant intraday action on store-by-store sales performance and activities
  • 20% increase in sales
  • Reduced turnover
  • Dramatically improved customer feedback across all locations

“[Our innovative, centralized management services, powered by our people and the Rodio app] has literally changed the way we operate our 174 stores. We have witnessed a 20% increase in sales, decreased employee turnover, and are able to deliver a better experience for our customers. It was the single most important, and best decision we have made in the 10+ year history of the company.”

CEO and Founder

Benefits

Workforce Communications Simplified

Unify Communications

Connect your corporate staff to your dynamic front-line workforce, break down silos and drastically increase collaboration and action.

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Deliver Critical Information

Receive instant acknowledgement on announcements and enjoy at least 80% first pass read results on announcements.

Drive Internal Discussions

Employees will discuss key trends and topics in your organization and your company can promote  the topics that matter most to make related content easy to discover and reference.

Build A Communication Strategy

You will be able to integrate your communication strategy into your HR enterprise to automate user creation, role assignment and feature permission.

Engage Customers

Give customers seamless virtual access to store employees, and their expertise, through text messaging into Rodio SMS channels. Your support staff can rally around your customer experience both in and out of the store.

Outperform The Competition

Be a leader in employee engagement during times of crisis, like COVID-19, and have a leg up on your competition during massive market opportunities, like 5G.

Key Platform features

Built For The Frontline

Features That Meet Your Unique Needs

 

We combine the best features of personal and professional messaging applications, with specialized tools and features that we designed, to help you use communications to drive action, provide support and empower your people to experience and share their success.

Rodio was built by operators who have put personal sweat equity into the front-line workforce for more than 40 years, combined. When you work with us, you will realize that we understand your needs inside and out because we’ve lived the lives of those in your organization.

 

 

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Bulletins

Bulletins deliver effective top-down communications for your most important messages.

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Messaging

Create an environment of engagement and support for your teams while being confident in the security of your data.

Tags

Take control of your organization’s discussion by elevating the power of content tagging with Rodio’s unique Company Promoted Tags.

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Folders

Prioritize important content to help your employee’s keep organized and easily access important documents.

Home

The Rodio Home dashboard is a “one-stop-shop” for key updates. Configure this space to keep teams informed and focused on your goals.

Integrations

Meet your teams where they are and centralize mobile workplace tools and systems.

pricing

Platform Pricing Ideal for the Front-Line

Starting at $2.50 Per User Per Month

who we are

Meet the Rodio Team

Dan Barton

CEO

Deep operational execution experience in multiple industries, including third-party labor and retail. Career building solutions through aligning people, partnerships, processes, analytics, and technology.

Travis Swicegood

CTO

20 years of software technology development experience with a deep understanding of the technology challenges faced by frontline focused business.

Emory Barry

CFO

A strategic advisor with over 20 years of executive-level experience in software technology companies. Expert in building effective platforms and business models for multiple frontline industries

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faq

Your Questions, Answered

We will use this information to determine if we can help. We will also be able to provide you with a quote and email you a downloadable versions of our training and assets.

How does Rodio keep company data secure?
Access to our infrastructure is cloud-based with access tightly controlled through a Virtual Private Cloud (VPC), blocking any unauthorized access
How do I reduce labor law liability?

It’s up to you (and to your state’s labor laws) if an employee will receive a notification for a message sent outside of their work hours. If you live in a state with strict labor laws, your company can configure off-clock notifications to ensure the employee acknowledges they are off-duty before checking the message. If off-duty notifications are not configured, the employee will receive a notification wherever they are.

How do I monitor interactions between my employees and customers? I’m worried about unmoderated messaging slipping through the cracks

That’s the beauty of unifying your virtual services strategy with your workplace communication strategy. As SMS channels are opened, you decide who has access to them inside of Rodio. Your support staff can work with your store staff to provide the right level of service. Further, they can collaborate in the channel and only send messages they agree on first back to the customer. It’s an amazing platform for side-by-side support and training on the job! As always, your data is yours, so your training staff can review session results and identify new training content to continue to improve your customer care experience.

My company is smaller (under 200) and I track all employee data in a spreadsheet, is Rodio over engineered for me?

Absolutely not! We can import your employee spreadsheet as easily as we can integrate with HR systems. The point is to reach your people in a way that empowers them and keeps you informed of their acknowledgement. Email simply doesn’t work.

Can I communicate with my frontline workers on Rodio through an email?

Unifying your organization eliminates the need for email, which is the easiest communication medium to ignore and get away with it. Regardless, if you need to send emails to Rodio users through Rodio, you can create a RodioBot to assist!

What is the best way to get my dispersed team using this tool?

Rodio gets your employees into your company in a matter of minutes by offering a simple Onboarding Profile. New hires are given a code or URL that will link them to their role in your company. The app will walk new employees through a customizable onboarding experience, and after manager approval, will be granted access to your company resources.

What does Rodio integrate with?

Practically everything and anything! Rodio’s Admin allows you to easily create integrations linked to webbased resources that can open in an internal browser on the app or externally on a third-party app. Rodio also has a public API library for your partner’s development teams to build on. Our goal is to be your hub for communications and all other frontline tools so your emplpoyees can launch into their work from Rodio.

Is the tool complicated to admin?

If you can create a playlist on Spotify, edit phone widgets or navigate Google Drive, you can admin a company on Rodio. Just like it’s sometimes diffcult to express feelings as words, it can be challenging to translate the full complexity of your organization to paper. This is why we designed our admin platform with a simple and familiar “drag-and-drop” experience and an interface that is easy on the eyes.  We have a full library of step-by-step training videos and offer live support 7 days a week if you do run into any questions.

What real results will I get from this?

You can use simplified front-line store communications to save between 3% and 8% of annual payroll costs, due to employee turn-over and wasted time, grow sales by up to 20%, and be fully deployed and onboarded in less than a week. Real enough? 

Who are you guys anyways?

We are a small team that is highly motivated to help front-line focused organizations like yours rise and meet the challenges they face today. Together, we have over 60 years of retail and frontline operations experience. We are tired of seeing your organization stretch tools beyound their design to underserve your employees. A shift in retail is coming, and the Rodio team is determined to help you grow and adapt . 

Are there any hidden fees outside of the stated Price Per User Per Month?

We pride ourselves in providing clear and transparent pricing to our customers. Rodio utlizes a Price Per user Per Month model, meaning that you will be charged a fixed price per active user measured on a monthly basis. We offer discounted rates for annual contracts. The only other expense you may have will come from a custom development request that will be determined prior to payment.